Resolving Sync Errors

Sync errors can disrupt workflows, especially when integrating with third-party applications. This article outlines common causes of sync errors and provides step-by-step instructions for troubleshooting and resolving these issues. By addressing sync errors promptly, you can maintain the integrity of your data and operations.

Step-by-Step Instructions to Resolve Syncing Issues

1. Verify Network and Connectivity
   • Confirm that your network and firewall settings allow outbound connections to Acme Tech’s syncing endpoints (e.g., https://sync.acmetech.com).
   • Test your internet connection speed and stability.
   • If using a VPN or proxy, verify that it is not blocking sync traffic.
2. Check User Permissions and Authentication
   • Ensure that the user account linked to the sync job has valid credentials.
   • Re-authenticate or refresh API tokens as needed via the Acme Tech admin console:
     • Navigate to Settings > Integrations > API Access.
     • Locate the sync integration and click Refresh Token.
   • Confirm that the user has the necessary roles to perform syncing actions (usually Sync Admin or equivalent).
3. Review Sync Configuration and Data Mapping
   • Access the sync settings panel at Integrations > Sync Settings.
   • Verify that all data sources and targets are correctly mapped and enabled.
   • Look for any recent changes to the schema or data fields that may cause mismatches.
   • Correct any configuration errors, such as incorrect field types or missing required fields.
4. Inspect Logs and Error Messages
   • Go to Dashboard > Sync Logs to identify recent errors.
   • Common errors include:
     • Authentication Failed — revisit authentication step.
     • Network Timeout — check connectivity and server status.
     • Data Validation Error — correct data inconsistencies in your source systems.
   • Use the specific error codes to lookup detailed solutions in the Acme Tech Help Center.
5. Update Software and API Endpoints
   • Ensure your platform integrations are running the latest version.
   • Check for any notifications about API deprecations or required changes.
   • Update your API clients or middleware to align with Acme Tech’s current API standards.
6. Perform a Manual Sync and Monitor
   
   • After completing the above steps, initiate a manual sync:
     • Navigate to Integrations > Sync Settings.
     • Click Run Sync Now.
   • Monitor the sync status and logs for any remaining issues.